BHO
BHO
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    • Home
    • About
      • About Us
      • Our Methods
      • BHO's Insight Framework
    • Sectors
      • Health Payers
      • Providers & Associations
      • Hospitals & Clinics
      • Government-Focused
      • School Based Programs
    • Teams
      • For Business Development
      • For Customer Care
      • For Human Resources
    • Social Impact
      • El Júbilo
      • VidaPR
    • Explore Our World
      • Insights Center
      • Contact Us
  • Home
  • About
    • About Us
    • Our Methods
    • BHO's Insight Framework
  • Sectors
    • Health Payers
    • Providers & Associations
    • Hospitals & Clinics
    • Government-Focused
    • School Based Programs
  • Teams
    • For Business Development
    • For Customer Care
    • For Human Resources
  • Social Impact
    • El Júbilo
    • VidaPR
  • Explore Our World
    • Insights Center
    • Contact Us
Where we make impact

Transform Your Interactions into Customer-Led Growth

Transform your interactions into customer-led growth that not only enhances engagement and conversion but also contributes to an improved continuum of care. 

Find out more

Lets take your Practice Into a New Phase of Growth

Healthcare providers are facing increasing pressure to meet the growing demand for their services. With the assistance of effective Patient Experience management tools, you can concentrate on making a positive impact and aiding your patients' recovery. Let us provide you with the support you need to grow, scale, thrive, and ultimately change lives.


We specialize in helping you master the design and delivery of digital experiences that enhance both brand perception and financial performance. By actively listening to your customers throughout their entire care journey, we identify experience gaps that affect your practice and implement strategic solutions to address them.

We Specialize in CX Development for Mental + Behavioral Health Clinics and Practices

  • Private Mental Health Practice
  • Mental Health Hospitals
  • Multi-Location Mental Health Clinic
  • Digital Mental Health Businesses
  • National Mental Health Franchises
  • Addiction + Rehab Centers

Improve conversion and build customer loyalty

IMPACT

In today's healthcare landscape, providers face escalating costs and evolving patient preferences. To establish and sustain a competitive edge, a customized strategy for your markets and segments is essential. Supported by an effective operating model and robust clinical alignment, prioritizing the patient journey becomes paramount for success.

Our Services

We've curated a comprehensive Customer Experience toolkit to equip you with the necessary tools and insights for managing, strategizing, measuring, and enhancing every aspect of the customer experience for your practice. From social media strategy and operational excellence to digital enablement, our team of seasoned experts, boasting direct industry experience, collaborates to deliver fully integrated solutions tailored to meet the unique demands of modern providers. 

Our Approach

We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.  We use evidence-based practises and work collaboratively with our clients to develop personalized strategic plans .

Take action in real-time

Meet your customers where they are

Prioritize actions with the biggest impact

Predict customer behavior and outcomes

 Turn customer feedback into something you can act on. Listen to customers at every stage of their journey through web, mobile app, chatbots and SMS; and understand how to improve the digital experience. 

Predict customer behavior and outcomes

Prioritize actions with the biggest impact

Predict customer behavior and outcomes

 Uncover signals that lead to frustration or churn, identify at-risk customers and close experience gaps with predictive analytics. 

Prioritize actions with the biggest impact

Prioritize actions with the biggest impact

Prioritize actions with the biggest impact

 Surface actionable insights across the organization, prioritize and take action on the areas that will drive the highest business impact. 

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